Complaints Policy

The Editor-in-Chief of Poslovna izvrsnost – Business Excellence is responsible for maintaining the highest standards of ethics and editorial quality. We recognize the importance of a transparent and fair process for handling complaints related to editorial decisions, publication ethics, or production issues.

We accept complaints related to:

How to Submit a Complaint:

Please send your complaint via email to: 

Mate Damić, Associate Editor
mdamic@net.efzg.hr

Subject: “Complaint – [Brief Description or Manuscript ID]”]

 Include the following information:

All complaints and related correspondence will be stored securely and handled in accordance with data protection regulation.

Investigation and Resolution Process

Escalation: If the complainant is dissatisfied with the resolution, the issue may be referred to:

Confidentiality and Fairness

All complaints will be handled confidentially, respectfully, and without retaliation.