Complaints Policy
The Editor-in-Chief of Poslovna izvrsnost – Business Excellence is responsible for maintaining the highest standards of ethics and editorial quality. We recognize the importance of a transparent and fair process for handling complaints related to editorial decisions, publication ethics, or production issues.
We accept complaints related to:
Editorial decisions (e.g., unjustified rejection, lack of peer review, excessive delays)
Author or reviewer misconduct (e.g., falsification of data, inappropriate behavior, undeclared conflicts)
Suspected plagiarism or ethical breaches (e.g., copied content, duplicate submissions, lack of ethical approval)
Conflicts of interest (e.g., undisclosed financial, institutional, or personal relationships that could unduly influence editorial decisions, authorship, peer review, or the integrity of the publication)
DOI or metadata errors (e.g., incorrect article title, author name(s), affiliations, abstract, keywords, publication date, pagination, or ORCID iDs)
Technical issues with article access or publication (e.g., broken links, missing files, incorrect formatting or version)
How to Submit a Complaint:
Please send your complaint via email to:
Mate Damić, Associate Editor
✉ mdamic@net.efzg.hr
Subject: “Complaint – [Brief Description or Manuscript ID]”]
Include the following information:
Your full name and affiliation (optional for anonymity)
Article title or DOI (if relevant)
Detailed description of the complaint
Any supporting documentation
All complaints and related correspondence will be stored securely and handled in accordance with data protection regulation.
Investigation and Resolution Process
Acknowledgement: Complaints will be acknowledged within 5 working days.
Assessment: An initial review will be conducted by the Associate Editor.
Investigation: If necessary, a formal investigation will involve relevant parties (e.g., authors, reviewers, board members).
Outcome: A formal response will be provided within 30 days, outlining the decision and actions taken.
Escalation: If the complainant is dissatisfied with the resolution, the issue may be referred to:
The journal’s Editorial Advisory Board
The publisher.
Confidentiality and Fairness
All complaints will be handled confidentially, respectfully, and without retaliation.