Complaints Policy

The Editor-in-Chief of Poslovna izvrsnost – Business Excellence is responsible for maintaining the highest standards of ethics and editorial quality. We recognize the importance of a transparent and fair process for handling complaints related to editorial decisions, publication ethics, or production issues.

We accept complaints related to:

• Editorial decisions (e.g., unjustified rejection, lack of peer review, excessive delays)

• Author or reviewer misconduct (e.g., falsification of data, inappropriate behavior, undeclared conflicts)

• Suspected plagiarism or ethical breaches (e.g., copied content, duplicate submissions, lack of ethical approval)

• Conflicts of interest (e.g., undisclosed financial, institutional, or personal relationships that could unduly influence editorial decisions, authorship, peer review, or the integrity of the publication)

• DOI or metadata errors (e.g., incorrect article title, author name(s), affiliations, abstract, keywords, publication date, pagination, or ORCID iDs)

• Technical issues with article access or publication (e.g., broken links, missing files, incorrect formatting or version)